REI Saratoga Incompetent?

I bought my bike from REI Saratoga about 5 months ago in May, 2005. Within the first two weeks, the left pedal fell off the crank arm, having apparently not been tightened properly. I took it back and they replaced the crank arms and pedals under warranty (since they had been rounded off a bit as well).

A few months later, I had three broken spokes in the back wheel due to mis-tensioning. I brought the bike back to REI again, and they fixed it under warranty again. When I got it back, they had put the back tire on backwards, and didn’t inflate the tires properly. I brought it in at 75psi each, and they inflated to 45psi. The tires are stamped and rated at 65-85psi.

This morning, as I was riding into work, three more spokes in the rear broke. LAME. I’m not riding off road, I’m riding on the road, not hitting potholes, not abusing the bike at all.

I am not taking the bike back to REI for any more repairs. I’ll be visiting a real bike shop to get these spokes repaired, and get a general tune-up. If something actually broke while I was riding in traffic, I’d be screwed. I’m not comfortable putting my life in REI’s hands anymore.

One thought on “REI Saratoga Incompetent?

  1. jcole’s weblog » Blog Archive » Back on the Saddle

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