Good evening, T-Mobile, and welcome to my training class. Today, we’ll talk about the concept of “burden of proof” and how it applies to your business.
Let’s take a purely hypothetical example: A man’s bill is showing a “One Time Charge” of $178.24. He calls to dispute the charge. Upon whom does the burden of proof in this lie?
- The customer must prove that he doesn’t owe the company money.
- The company must prove that the customer does owe the company money.
If you chose (b) then you are correct! If you’re going to try charging your customer a “One Time Charge”, you, the company must prove why the customer owes you that money.
Thank you, have a nice day.
