Good evening, T-Mobile, and welcome to my training class. Today, we’ll talk about the concept of “burden of proof” and how it applies to your business.

Let’s take a purely hypothetical example: A man’s bill is showing a “One Time Charge” of $178.24. He calls to dispute the charge. Upon whom does the burden of proof in this lie?

1. The customer must prove that he doesn’t owe the company money.
2. The company must prove that the customer does owe the company money.

If you chose (b) then you are correct! If you’re going to try charging your customer a “One Time Charge”, you, the company must prove why the customer owes you that money.

Thank you, have a nice day.